Mayflower College has a duty of care to all IELTS staff, candidates and associated staff. If you would like to make a complaint in regard to the test centre's IELTS administration, service or procedures please follow the guidelines below. On the test day: Candidates are advised that all complaints must be made in person and in writing on the IELTS test day. Candidates should locate a member of IELTS staff with regard to their complaint. Candidates will be issued an IELTS Test Day Complaint Form which must be filled in on the test day and handed to the Test Day Supervisor. Please note your complaint will remain confidential and Mayflower College IELTS test centre will write to you within 3 days of your complaint. Customer Service, feedback or other complaints: If you feel that you have not received satisfactory customer service or assistance with regard to your IELTS query, application or test please write to: IELTS Test Centre Manager, Mayflower College, 1 Radford Road,

Plymouth, PL1 3BY or send an email to ieltsenquiries@maycoll.co.uk We will endeavor to respond to your complaint, in writing, within 72 hours. Please also note: Mayflower College is an official IELTS test centre; if you feel that you are not satisfied with the outcome of your complaint, you can forward your details to the British Council head office. British Council, 10 Spring Gardens, London, SW1A 2BN